Your company is awesome. These gentlemen exceeded my expectations which is difficult because I have been a customer service manager for many years.
I cannot say enough good things about this company. The trust and confidence they inspire is amazing. We have quite a track record together: the first time I called them was in the middle of a storm on July 4th weekend. Justin was such a professional as he went about his work without even blinking. The next time, Mike came out late on a Saturday night to solve some unknown problem with my sump pump, which he quickly diagnosed and fixed on the spot.
But it’s the way these folks do business that’s most impressive. From the time you call in with a problem, Heather immediately grasps the issue and works to prioritize the support you need. Both times, she was able to dispatch one of the guys hours and sometimes even days before it looked like they had an opening. Everyone in the company is honest, hard-working, and an expert in what they do. They also happen to all be very nice people, and for my money, nice is a highly underrated quality.
My sincere thanks to Mike and Justin and Heather for always being there for me. As I said, I just can’t say enough good about Moore’s.Sharon D. in Saint Augustine ,
My son’s wedding was planned at my home last Saturday. On Thursday I awoke to find my toilets would not flush. With over 60 guests expected my wife and I were very concerned. I called your office and explained my dilemma to Heather. She was very professional, knowledge and calming and assured me she was certain they would be able to handle my emergency that afternoon. I was called later that day by Mike Roy. He told me he was on the way and gave me an estimated arrival time. Mike arrived on time and immediately went to work. He was professional, friendly and extremely knowledgeable. He was careful to dig only where necessary and explained to me exactly what he was doing. I was very impressed with his demeanor and competence. You are fortunate to have employees like Heather and Mike working for your company. I will contact you if I ever need septic service in the future and will also recommend your company to all my friends and associates.Jimmy W.,
Thank You so much for prompt service yesterday. Kylee was very helpful with honest information which I appreciate more than anything! I will only be calling Moores Septic in the future and will pass on the good word. Thanks Again.Lori B.,